At metbet, we believe gambling should always be an entertaining pastime — never a source of stress, financial hardship, or harm. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and support needed to stay in control at all times.
metbet has built its player protection framework around six core commitments. Each pillar reflects a concrete action — not just a policy statement — that we deliver for every registered player on the platform.
Registration on the metbet platform is permitted only for adults aged 18 years and above. Every new account undergoes age verification as part of the standard KYC process. metbet reserves the right to request supporting identity documents at any point. Any account found to belong to a minor is closed immediately and permanently.
Set a daily, weekly, or monthly cap on how much you deposit into your metbet account. Once a limit is active, it cannot be increased for a cooling-off period of at least 24 hours, giving you meaningful protection against impulsive increases. Reducing your limit takes effect immediately.
Choose how long each gaming session can last. When your limit is reached, metbet will notify you and log you out automatically. This tool is particularly useful for players who find it easy to lose track of time during live casino games or cricket betting sessions.
Take a short break from the platform without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, one week, or one month. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be cancelled once it is active.
If you feel your gambling has become a serious problem, you can request self-exclusion for a minimum period of six months or up to five years. Self-exclusion is processed promptly by our support team and cannot be reversed during the elected period. We also encourage you to use available national support resources alongside this tool.
Enable in-session notifications that remind you of the total time elapsed and your net wins or losses during a session. Reality checks help you maintain an honest picture of your activity and make informed decisions about whether to continue playing or take a break.
Gambling is a form of entertainment. When it stops being fun and starts causing harm, it is important to recognise the warning signs early. The following indicators may suggest that gambling is becoming a problem.
Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Missing work, family commitments, or social obligations because of time or money spent on gambling.
Taking loans, using credit cards, or borrowing money from family or friends specifically to fund gambling activity.
Hiding your gambling activity from people close to you, or feeling the need to lie about how much time or money you spend on it.
Repeatedly trying to cut down or stop gambling without success, or feeling restless and irritable when you try to do so.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as entertainment.
Experiencing serious financial problems — unpaid bills, depleted savings, or debt — that are directly connected to gambling spending.
Spending a significant portion of your time thinking about past gambling sessions, planning the next session, or working out how to get more money to gamble with.
The questions on the right are adapted from widely used responsible gaming screening tools. Answer them honestly and privately. If you answer "yes" to several questions, it may be time to use one of the metbet player protection tools or speak with a support specialist.
Do you find yourself spending more money on gambling than you originally intended when you started a session?
Have you ever tried to win back money you lost by continuing to play or by placing larger bets?
Have you missed work, family time, or important commitments because of time spent gambling online?
Do you feel anxious, irritable, or restless when you are not gambling, or when you try to reduce the amount you gamble?
Have you borrowed money — from a friend, family member, or financial institution — in order to fund gambling activity?
Have you ever felt the need to hide your gambling from people close to you, or lied about how much you have won or lost?
Do you gamble to escape problems, negative feelings, or stress rather than purely for entertainment?
Have you noticed that you need to gamble with increasingly larger amounts of money to feel the same level of excitement?
All responsible gaming tools on the metbet platform are available directly from your account settings. Follow the steps below or contact our support team, who can activate any limit or restriction on your behalf immediately.
Access your account using your registered mobile number and password. All responsible gaming settings are found within your personal account dashboard.
Go to the Account section, then select "Responsible Gaming". Here you will find all available player protection controls in one place.
Select the tool you want — deposit limit, session time limit, time-out, reality check frequency, or self-exclusion. Enter your preferred parameters and confirm the setting.
You will receive a confirmation message on screen and via your registered contact details. Restrictions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period.
If you prefer, our 24/7 live chat team can apply any responsible gaming tool to your account on your behalf — no need to navigate the settings yourself. Response time is typically under 5 minutes.
Each tool below is designed to give you a meaningful level of control. They are available to all registered metbet players at no cost and without any requirement to provide a reason for using them.
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Effective immediately when reduced; 24-hour delay when increased.
Immediate EffectCap the duration of each individual gaming session. metbet will notify you when you are approaching your limit and log you out when it is reached.
Immediate EffectSet a maximum net loss amount per day, week, or month. Once your loss limit is reached, betting is suspended until the limit period resets.
24h Delay to IncreaseReceive on-screen pop-up notifications at regular intervals (every 15, 30, or 60 minutes) showing your session time and net result.
Immediate EffectTake a mandatory break of 24 hours, 48 hours, 1 week, or 1 month. Account access is suspended; cannot be cancelled once active.
Cannot Be ReversedExclude yourself for 6 months, 1 year, 3 years, or 5 years. All marketing is stopped immediately. Cannot be reversed during the elected period.
Cannot Be ReversedWhether you are a new player or have been with metbet for some time, the following guidelines can help ensure that your gambling experience remains positive and within healthy boundaries.
If you believe gambling is causing harm to you or someone you care about, please reach out. The metbet support team is available around the clock, and your enquiry will be treated with the utmost confidentiality and respect.
The fastest way to reach the metbet responsible gaming team is through the live chat feature available on the platform. Our agents are trained in responsible gaming support and can activate any player protection tool on your behalf immediately. Average response time is under 5 minutes at all hours, including during Eid, BPL season, and other high-traffic periods.
Available NowFor non-urgent responsible gaming requests, including self-exclusion applications, limit adjustments, or requests for your gambling activity history, you can contact the metbet support team by email. Email address: [email protected] (plain text — not a clickable link). We aim to respond to all responsible gaming emails within 1 hour during Bangladesh Standard Time (BST, UTC+6) business hours.
Response Within 1 HourExplore the metbet platform with confidence, knowing that our responsible gaming tools are always one click away. Have questions? Our FAQ has answers. 18+ only.
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