metbet Privacy Policy

1. Introduction

metbet ("metbet", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access, register on, or use the metbet online gaming and sports betting platform. This Privacy Policy ("Policy") describes in detail the types of personal data we collect, the purposes for which it is processed, the legal bases on which we rely, the parties with whom it may be shared, and the rights available to you as a data subject.

This Policy applies to all registered players, prospective players who browse the platform without creating an account, and any individual who contacts the metbet customer support team. It covers personal data collected through the metbet website, any associated mobile-optimised pages, and all customer communications channels, including live chat and email correspondence.

This Policy should be read alongside the metbet Terms and Conditions and the Responsible Gaming policy, both of which are incorporated by reference. Together, these documents form the complete framework governing your relationship with metbet.

2. Personal Data We Collect

metbet collects personal data in the following categories. We collect only the minimum data necessary for each stated purpose, consistent with the principle of data minimisation.

2.1 Special Category Data

metbet does not intentionally collect special category personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) as part of the standard registration or gaming process. However, where you voluntarily disclose information of a sensitive nature — for example, when accessing responsible gaming self-exclusion tools or discussing a personal situation with the support team — that information will be handled with additional care and used solely for the purpose for which it was shared.

3. How We Collect Your Data

metbet collects personal data through the following channels:

3.1 Direct Collection

Data you provide directly to metbet when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or claim a promotion. This includes all information entered into forms on the platform and any documents you submit for verification purposes.

3.2 Automated Collection

Data collected automatically as you interact with the metbet platform, including through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and your clickstream and navigation behaviour on the platform. See Section 9 for full details of our cookie practices.

3.3 Third-Party Sources

metbet may receive data about you from third-party sources in limited circumstances, including:

• Identity verification and KYC service providers, who confirm the authenticity of the documents you submit during registration.
• Payment processors (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks), who provide transaction confirmation and fraud signals.
• Game studio partners (such as Pragmatic Play, Evolution Gaming, and other certified providers), who may share game session data to facilitate dispute resolution.
• Fraud prevention and anti-money-laundering screening services, which may flag accounts based on risk signals from their wider databases.

4. How We Use Your Personal Data

metbet processes your personal data for the following purposes:

• Account Registration and Management: Creating and maintaining your metbet player account, verifying your identity and age, and managing your account preferences and settings.
• Transaction Processing: Processing deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), reconciling your account balance, and maintaining accurate financial records.
• Customer Support: Responding to your enquiries, resolving complaints, investigating disputes, and providing technical assistance through live chat and email.
• Legal and Regulatory Compliance: Fulfilling obligations under applicable anti-money-laundering, counter-terrorism financing, and know-your-customer regulations, including reporting requirements where mandated by law.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and money laundering. Monitoring transaction patterns and gameplay behaviour for risk management purposes.
• Responsible Gaming: Monitoring your gaming activity to identify signs of problem gambling and administering self-exclusion, deposit limit, or cooling-off requests made through the responsible gaming tools.
• Platform Improvement and Analytics: Analysing aggregated usage data to understand how players interact with the platform, identify areas for improvement, and develop new features and games.
• Marketing Communications: Sending you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and seasonal offers — but only where you have provided explicit consent to receive such communications. You may withdraw marketing consent at any time.
• Personalisation: Tailoring your platform experience, including game recommendations and promotional offers, based on your gaming history and preferences, where you have not objected to this type of processing.

5. Legal Bases for Processing

metbet relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing that is necessary to perform the contract between you and metbet — specifically, operating your player account, processing transactions, and providing the gaming services you have signed up for.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering regulations, age verification obligations, tax reporting, and law enforcement requests.
• Legitimate Interests: Processing for purposes that are in metbet's or a third party's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, platform security, analytics for service improvement, and responsible gaming monitoring.
• Consent: Processing for marketing communications and non-essential personalisation, which is carried out only where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

metbet does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Personal data is shared only in the following circumstances:

6.1 Service Providers

metbet engages carefully selected third-party service providers to perform functions on our behalf. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity and KYC verification providers, cloud hosting and infrastructure providers, game studio partners, customer support platform providers, and email/SMS communication tools. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to metbet and require them to implement appropriate security measures.

6.2 Legal Disclosure

metbet may disclose your personal data to government bodies, regulators, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect metbet's legal rights, prevent fraud, or protect the safety of our players or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of metbet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the way your data is handled that result from it.

6.4 Aggregated and Anonymised Data

metbet may share aggregated, anonymised, or de-identified data with third parties for analytics, research, and industry reporting purposes. Such data does not identify you personally and is not subject to the protections described in this Policy.

7. International Data Transfers

Some of the third-party service providers engaged by metbet — including cloud infrastructure providers and game studio partners — may process your personal data in countries outside Bangladesh. Where such transfers occur, metbet takes steps to ensure that your data receives an adequate level of protection, including by entering into appropriate data transfer agreements with the relevant service providers. If you have questions about international data transfers affecting your personal data, please contact us using the details in Section 15.

8. Data Retention

metbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account relationship with metbet, plus a minimum of five (5) years after account closure to meet anti-money-laundering and audit requirements.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date in accordance with financial record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of five (5) years after account closure or the completion of the last transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, or longer if related to an unresolved dispute or legal matter.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years to demonstrate compliance in case of a complaint.

When your data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with metbet's internal data disposal procedures.

9. Cookies & Tracking Technologies

metbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that maintain the state of your gaming session. These cannot be disabled without breaking core functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language or currency display, so you do not have to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated information about how players navigate and use the platform. This data helps metbet identify popular features, diagnose technical problems, and improve the overall player experience. Analytics data is processed in anonymised or pseudonymised form where possible.
• Marketing Cookies: Used only where you have consented to receive personalised promotions. These cookies help metbet deliver relevant bonus offers and game recommendations based on your activity.

You may manage or disable non-essential cookies at any time through your browser's cookie settings. Please note that disabling certain cookies may affect the functionality of the platform. metbet does not use persistent tracking technologies that follow you across unrelated third-party websites.

10. Your Privacy Rights

As a data subject, you have the following rights in relation to your personal data held by metbet. To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to all valid requests within a reasonable timeframe.

Please note that some rights are subject to conditions and exceptions. For example, metbet may be unable to delete data that it is legally required to retain. Where a request cannot be fulfilled in full, we will explain the reasons and the options available to you.

11. Children's Privacy

If metbet becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has created a metbet account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Security Measures

metbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the metbet platform.
• Encrypted storage of sensitive data, including financial records and identity documents, on secure servers.
• Role-based access controls limiting access to personal data within the metbet organisation to authorised personnel who require it to perform their specific duties.
• Regular internal and third-party security assessments and penetration testing of platform infrastructure.
• Intrusion detection and monitoring systems to identify and respond to suspicious activity on the platform.
• Strict data processing agreements with all third-party service providers, requiring them to maintain equivalent security standards.

While metbet employs industry-standard security practices, no data transmission over the internet or electronic storage system is entirely immune from risk. You are responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, please contact support immediately.

13. Third-Party Links

The metbet platform may contain references to third-party game providers and payment services. These third-party services operate under their own independent privacy policies, which metbet does not control. metbet is not responsible for the data practices of third-party game studios, payment processors, or any other external service whose interface you access in connection with using the platform. We encourage you to review the privacy policies of any third-party service you interact with.

14. Changes to This Privacy Policy

metbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, the "Last Updated" date at the top of this Policy will be revised, and registered players will be notified by email or by a prominent notice displayed on the platform prior to the changes taking effect.

Minor changes — such as typographical corrections, clarifications that do not alter the substantive meaning of any provision, or updates to contact details — may be implemented without individual notification, though the "Last Updated" date will still be revised. Your continued use of the metbet platform following any update to this Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting customer support.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way metbet handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the metbet platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Typically within 1 hour during Bangladesh Standard Time (BST, UTC+6) business hours; within 3 hours outside peak hours.

If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. metbet is committed to working with you and with relevant authorities to resolve any privacy complaint fairly and efficiently.

When contacting us regarding a data subject request, please include your registered mobile number and account username to help us verify your identity and process your request as quickly as possible.