metbet Frequently Asked
Questions

Creating a metbet account takes under three minutes — visit the metbet platform, click the registration option, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. You will receive a one-time verification code (OTP) on your registered mobile number to confirm your account. Once verified, your account is active and you can make your first deposit using bKash, Nagad, Rocket, or another supported payment method.

You must be at least 18 years old to register and play on metbet. This is a strict platform-wide requirement with no exceptions. During registration you must confirm your age, and metbet may request supporting identity documents — such as a National ID card, passport, or driving licence — at any time during the account verification process. Accounts found to belong to individuals under 18 are closed immediately.

metbet may request a government-issued photo ID (such as your Bangladesh National ID card, passport, or birth certificate), proof of address, and — for payment verification — a screenshot or confirmation of your mobile banking account (e.g., your bKash or Nagad registered number). These documents are used solely for identity and age verification in line with standard KYC (Know Your Customer) procedures. Verification typically completes within 24 hours of document submission.

To reset your metbet password, go to the login page and select the "Forgot Password" option. Enter your registered mobile number and you will receive an OTP to that number. Once you verify the OTP, you can set a new password immediately. If you no longer have access to your registered mobile number, contact the metbet 24/7 live chat support team who can assist with additional identity verification to restore your account access.

No — metbet strictly allows one account per person, per household, and per device. Creating duplicate or multiple accounts is a violation of the platform's terms and conditions and will result in all associated accounts being suspended, any pending withdrawals being voided, and bonus eligibility being permanently revoked. If you believe a duplicate account was created in error, contact support immediately to resolve the issue before it escalates.

To permanently close your metbet account, contact the 24/7 live chat support team and submit a closure request. Before the account is closed, any remaining balance will be withdrawn to your registered payment method, provided all KYC requirements are met. If you are considering closing your account because of concerns about your gambling habits, metbet's self-exclusion option may be more appropriate — it protects you while preserving the option to return after a cooling-off period.

metbet supports a wide range of local and international payment methods for Bangladeshi players. Mobile banking options include bKash, Nagad, Rocket, and Upay. Bank transfer is supported for Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank accounts. International card payments via Visa and Mastercard are also available. All deposits are processed in Bangladeshi Taka (৳), so there is no currency conversion required for local players.

bKash deposits on metbet are credited to your account instantly in most cases — typically within 30 seconds to 2 minutes of completing the transaction on your bKash app. During peak periods such as BPL match days or major T20 tournaments, there may occasionally be a short processing delay of up to 5 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and contact the live chat support team with the reference number.

The minimum deposit on metbet varies by payment method. For mobile banking options like bKash, Nagad, and Rocket, the minimum deposit is ৳200. For bank transfers, the minimum is typically ৳500 due to processing overhead. Visa and Mastercard deposits have a minimum of ৳500. There is no maximum deposit limit set by metbet itself, though individual payment providers such as bKash and Nagad apply their own daily transaction caps which players should check within their mobile banking app.

The minimum withdrawal amount on metbet is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals must be sent to the same payment method used for your most recent deposit — this is a standard anti-fraud measure. If you have not yet completed full KYC verification, withdrawals may be held pending document review. Once verified, most withdrawals are processed within 1 to 24 hours depending on the payment method selected.

metbet does not charge its own platform fee on standard deposits or withdrawals. However, your payment provider — for example bKash or Nagad — may apply their standard service charges for outgoing transfers, which are set by the provider and outside metbet's control. Bank transfers may involve small processing fees charged by your bank. Always check your payment provider's current fee schedule before initiating a large transaction. Any applicable fee will be displayed at the point of transaction confirmation.

Nagad withdrawals from metbet are typically processed and credited to your Nagad wallet within 1 to 6 hours of approval during standard operating hours (Bangladesh Standard Time, UTC+6). Withdrawals requested outside business hours or during high-volume periods such as major cricket tournaments may take up to 24 hours. Once approved by the metbet finance team, the transfer to your Nagad account is near-instant. You will receive an in-platform notification when your withdrawal has been approved and dispatched.

metbet covers a comprehensive range of cricket betting markets, with a particular focus on matches most popular with Bangladeshi fans. Available tournaments include the BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC Test Championships, ODI series, and bilateral series featuring the Bangladesh Tigers. Pre-match and live in-play betting are both available for major fixtures. Markets typically include match winner, top batsman, total runs, wickets, and over/under outcomes.

Yes — all slot games available on metbet are supplied by established, internationally certified game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each studio's games use certified Random Number Generator (RNG) technology that is independently audited to ensure fair and unpredictable outcomes on every spin. The RTP (Return to Player) percentage for each slot is set by the game provider and is displayed within the game information panel before you start playing.

metbet is fully optimised for mobile play and works smoothly on all modern Android and iOS smartphones and tablets. The platform runs directly in your mobile browser — no app download is required, though a dedicated app may be available depending on your device and region. The mobile experience includes the full game library, live casino tables, cricket betting markets, deposits and withdrawals via bKash or Nagad, and account management — all from your phone screen with no functionality lost compared to desktop.

The metbet live casino is powered by top-tier providers including Evolution Gaming and Ezugi, delivering a real-time studio experience streamed in high definition. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, and game-show style titles such as Crazy Time and Lightning Roulette. Many tables have Bengali-speaking or South Asian hosts, creating a familiar atmosphere for players in Bangladesh. Tables are available around the clock with varying stake ranges to suit all budgets.

RTP stands for Return to Player — it is the percentage of total money wagered that a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered across millions of spins. RTP is a long-term statistical measure, not a guarantee of individual session results. Higher RTP games are generally more favourable for players over time. metbet lists each game's RTP in the game information panel so you can compare before playing.

metbet offers a welcome bonus to newly registered players who make their first qualifying deposit. The specific bonus amount and match percentage may vary based on current promotions — check the Rewards section of the platform for the most up-to-date offer. Welcome bonuses are typically credited to your account automatically upon meeting the minimum deposit threshold and are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Players must be 18 or older and fully registered to qualify.

Wagering requirements specify how many times you must bet through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before withdrawing bonus winnings. Not all games contribute equally — slots typically contribute 100% toward the requirement, while live casino games and sports bets may contribute a lower percentage. Always read the full bonus terms on the metbet Rewards page before claiming an offer.

The metbet Rewards programme gives players loyalty points for every real-money wager placed across all game categories — slots, live casino, and sports betting. Accumulated points unlock higher loyalty tiers, each offering better benefits such as increased cashback rates, faster withdrawal processing, dedicated account managers, and exclusive bonus offers. Points can also be exchanged for bonus credit. The programme is designed to reward regular players, with special milestone bonuses available around events like the BPL season, Eid, and Pohela Boishakh.

No — bonus balances on metbet cannot be withdrawn immediately after crediting. They must first be wagered through the required number of times as specified in the individual bonus terms. Your real-money balance and bonus balance are tracked separately. Winnings generated from bonus play become withdrawable once the wagering requirement is fully completed. If you choose to withdraw before meeting the requirement, the remaining bonus balance and any bonus-derived winnings will be forfeited in line with the platform's standard bonus policy.

metbet is built as a safe and reliable platform for Bangladeshi players, using industry-standard SSL (Secure Socket Layer) encryption to protect all data transmissions between your device and our servers. Your personal information, payment details, and account activity are stored securely and never shared with unauthorised third parties. All games are sourced from certified providers using audited RNG technology. The platform also enforces strict KYC verification to prevent fraud and protect genuine players.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section within your metbet account settings. Choose your preferred limit in BDT and confirm — the limit takes effect immediately. Any request to reduce your limit is applied at once, while requests to increase a limit are subject to a mandatory 24-hour cooling-off period before taking effect. If you prefer, our 24/7 live chat support team can apply a deposit limit to your account on your behalf within minutes.

Self-exclusion is a responsible gaming tool that allows you to voluntarily block yourself from accessing the metbet platform for a chosen period — available for 6 months, 1 year, 3 years, or 5 years. During self-exclusion, your account is suspended, all marketing communications are stopped, and login is blocked. To apply, contact the metbet support team via live chat or email at [email protected] and request self-exclusion. The restriction is applied promptly and cannot be reversed during the elected period, giving you genuine protection.

If you feel that gambling is negatively affecting your finances, relationships, or wellbeing, we encourage you to act now rather than wait. Start by using metbet's built-in tools: set a deposit limit, activate a time-out, or request self-exclusion via live chat or at [email protected]. All requests are handled confidentially and without judgement. You can also speak with a trusted friend or family member. For comprehensive guidance on responsible gaming and warning signs to watch for, visit the metbet Responsible Gaming page.